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Shipping and Policy

PLEASE NOTE THAT ONCE YOU HAVE COMPLETED THE CHECKOUT THE ORDER PROCESS IS AUTOMATED AND CANNOT BE STOPPED

PLEASE ENSURE THAT ALL THE INFORMATION YOU ENTERED IS CORRECT, AND YOU ARE SURE THAT YOU STILL WISH TO PURCHASE THE ITEMS THAT YOU HAVE CHOSEN AS ALL SALES ARE FINAL AND CAN NOT BE REVERSED

Shipping :

Standard shipping is charged at the flat rate of $7.75 (U.S)  for all of the U.S.A

(0 to 5 lbs)     No Maximum amount of items

UPS or USPS (3-7 business  days)

UPS Ground (No P.O Boxes) $12.75 (1-5 business days)

UPS Second Day Air( 2 Days) (No P.O Boxes) Starting at $45.00 (weight dependent)

 

Shipping to Canada is a Flat rate $29.99 (0 to 10 lbs) UPS Standard

(No PO Boxes)   

Heavy shipments from 5 to 50 lbs charged at $24.75 for all of the U.S.A and $29.99 to Canada   

 

For shipping of super heavy shipments to U.S.A and Canada

Please contact sales@erotic-superstore.com for the shipping costs

 

Australia $49.99 to major cities UPS Expedited

 

New Zealand $49.99 to major cities UPS Expedited

 

U.K $39.99 UPS Expedited

 

Heavier Items outside North America will be shipped on a sliding scale

 

Please contact sales@erotic-superstore.com for shipping costs

Multiple items will ship at the fixed cost up to the maximum weight allowable

Not per item as with many stores (standard shipping)


98% of orders ship for the flat fee $7.75 to the U.S.A (Standard shipping)


Over sized or heavy shipments to North America require additional shipping up to a maximum of $40.00

All shipping charges are clearly shown at checkout
 

Please contact  sales@erotic-superstore.com  for any other rates

All our shipping is now made by UPS or USPS dependent on weight

Please note that UPS DO NOT deliver to P.O Boxes

Please contact UPS direct if you have any questions

We ensure the correct delivery address is used on all shipments and unless a package is wrongly addressed the shipper (UPS) should be contacted at  1-800-742-5877  or e-mail from their site

WE ARE NOT RESPONSIBLE FOR UPS OR USPS ERRORS

 

Estimated Shipping Transit Times :

US Standard Shipping:  3-7 Business Days

Standard Plus UPS: 1-5 Business Days

US Express UPS 2nd Day: 2 Business Days

International Express UPS: 3-5 Business Days

Please allow 24 - 72 business hours for processing

Where Possible a Tracking number will be provided but where outside suppliers are making the delivery this may not be possible

From time to time items will be placed on back order

Should this happen they will be shipped the same day when they arrive at the warehouse

All other items on the order will be shipped as per normal transit times

Site Policy and Returns :

Due to the nature of the product returns will only be accepted for faulty goods

Products that could come into contact with bodily fluids will never be accepted back under any circumstances.

 

Please contact us at sales@erotic-superstore.com for a returns number

Without a returns number we CAN NOT accept any returns

Orders will be shipped to the address supplied

If the customer has not furnished the correct address or do not make themselves available to receive the order, the order will be classed as abandoned and the customer will not be eligible for a refund.

Returned orders for whatever reason will not receive repayment of shipping and will be subject to a 20% restocking fee

Orders that are dispatched more than once will be liable to the shipping charges for each occasion an order is shipped

Once you have checked out of the store the process is fully automated and starts immediately

Refunds cannot be granted once an order is in transit through the order system

 

ALL SALES ARE FINAL

It is the customers responsibility to ensure that ALL the information entered is correct as mistakes cannot be rectified later

 

Customs and Brokerage Fees :

Most of our stock ships from the U.S.A.

Customs departments of other countries may charge extra fees or tariffs for international shipments as may UPS as broker

Such fees are variable and you should contact your country's customs department to see if you will need to pay any additional fees to claim your shipment

Because such fees are very variable our store will not calculate or include these fees in your total

The receiver is responsible for any of this type of fee or charge

Disclaimer :

All products on this site are supplied AS IS

No warranty is given either implied or expressed

Products are intended as novelty only, and no representation is made or implied as to their suitability or safety for any particular use

Purchasers use the products entirely at their own risk

The manufacturer or re-seller is not liable for any direct, indirect, incidental or consequential damage or loss howsoever arising caused by use or misuse of the products

This includes, but is not limited to, damage to the products and personal injury or damages due to use or misuse

About Your Privacy :
 
We respect your privacy and guarantee the information you give us will never be sold, rented or given away

Our site's order form asks you to give us contact information, including your billing address, shipping address, credit card information, and email address

We use the information provided to process your orders

We do not make our list of registered customers available to other companies

We do not read your private online communications

We do not give out your telephone number or credit card information